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Why does the ice cream turn out too thin, like soup?
Make sure the ice bucket is in the freezer (-0.4°F/-18°C) and use our recipe proportions.
Why is the mixing paddle stuck and not turning?
Ice cream batter freeze easly when refrigerated ahead of time, so it's best to use room temperature ice cream batter!
Why can only 300ml of ice cream mixture be added to a 550ml capacity ice cream maker?
During the churning process, the ice cream maker expands the mixture, turning 300ml of liquid into 550ml of ice cream.
How can I avoid the paddle getting stuck?
Start the motor immediately after pouring in the mixture.
What should I do if the paddle gets stuck?
Use a wooden or plastic spoon to clear any frozen mixture blocking the paddle.
Reassemble paddle and start the motor again.
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